How is this different than other phone services?
teleCalm is the only phone service offering features specifically designed for families living with Alzheimer’s and other cognitive challenges. The service is the only one managed remotely by the caregiver, via their smartphone. teleCalm is the only phone service that allows you to block both incoming and outgoing calls from your loved one’s phones.
Is this Internet phone service?
Yes. teleCalm home phone service works over your loved one’s high-speed internet connection using Voice Over IP (VoIP) technology.
What type of internet is required?
teleCalm works with any high-speed Internet connection. We’re not an Internet Service Provider, so broadband Internet service will need to be in place.
Will this replace the current home phone service for my loved one?
In most cases, teleCalm phone service can replace your loved one’s current home phone service. However, we recommend you do not cancel the service until the 60-day trial period is completed.
Can I keep the current phone number of my loved one?
In most cases, yes, teleCalm can transfer (port) the existing number of your loved one to teleCalm. Please note that the transfer process typically takes up to three weeks and you must keep the current phone service until the transfer is complete. We recommend that you do not change your loved one’s phone service until completion of the 60-day trial period. During that period, you can forward the current phone number to your new teleCalm number and begin using it right away.
What if my loved one doesn't have a phone number?
If you don’t have an existing phone number, or don’t want to transfer a current number, we’ll be happy to give you a new number when you sign up.
Can I install teleCalm myself?
Yes, it’s very simple. An installation guide is included with your teleCalm box.
Can I import my own contacts as approved callers?
Yes. You can provide us a file of the approved callers. Name and phone number are the only fields required. We will import the list so that only those callers can call your loved one.
How soon can I start using teleCalm once I sign up?
If you ordered online, the total equipment delivery time may vary depending on your location. Since teleCalm adapters come plug-in ready, you can begin using the service as soon as you’ve completed the few installation steps and can hear a dial tone.
Can I the teleCalm service change locations if my loved one moves?
Yes, the teleCalm service can be moved with your loved one. Please contact us to update your loved one’s address, so that their 911 address is correct.
Does teleCalm provide 911 service?
Yes, we provide 911 service. Upon signup for service, you will be contacted to verify the physical address of your loved one. The physical address provided is used to route the 911 call to a local emergency response center.
Does 911 service work during a power or internet service outage?
911 service will not function in the event of a broadband or power outage, or if your broadband, ISP or teleCalm service is suspended or disconnected.
Can I disable the teleCalm "calling rules" at anytime?
Yes, through our mobile app you can disable and enable the teleCalm calling rules in the Settings screen. When you disable the teleCalm calling rules, it becomes a standard home phone service. However, telemarketers and scammers can now easily reach your loved one.
How many minutes are included in my plan?
Your teleCalm service includes unlimited calling minutes and no long distance charges.
How does teleCalm charge for services?
-$49.99 per month for teleCalm
-US based customer service
This is a month to month subscription, cancelable at anytime.
Are my credit card transactions secure?
Yes, all the information you enter and submit is secure. We use the highest level of security for all online transactions. teleCalm uses Stripe, securely processing billions of dollars a year for thousands of businesses.
How can I discontinue my service with teleCalm?
We know that circumstances change, and you may need to cancel your service with teleCalm. If your loved one is no longer able to use the teleCalm phone service, please contact us at using the link on our website to cancel your contract.